Frequently Asked Questions
Vulva Balm
How to use Vulva Balm
Vulva Balm is applied locally to the vulva (clitoris, inner and outer lips, vestibule...) at the slightest discomfort, slight irritation or dryness, due to sexual activity, sports, friction, hormonal change or other.
Does my vulva need treatment?
Baûbo conducted a survey indicating that 95% of the women interviewed had already experienced intimate discomfort after sex.
Many factors can damage the delicate mucous membranes of the vulva: sex, stress, diet, sanitary products, abrasive soaps, daily friction…
The Vulva Balm immediately soothes and deeply nourishes thanks to its gentle, gynecologically tested formula.
Vulva Balm is not a medication. If pain persists, consult your healthcare professional.
What risk for the vaginal flora?
No risk!
The Vulva Balm was developed and tested under gynecological supervision. Made with organic virgin oils, its pH-balanced, preservative-free, and fragrance-free formula is perfect for protecting and respecting your intimate flora.
Can I use Vulva Balm in case of mycoses?
Vulva Balm is not a medicine , it does not replace vaginal treatment and does not specifically treat yeast infections.
It is applied to the vulva – the external mucous membranes, unless there is a diagnosed pathology. If you have internal discomfort in the vagina, you should consult a gynecologist.
In case of a fungal infection, you should first consult a doctor, treat yourself with the appropriate treatment, and once cured, use Vulva Balm to moisturize the vulva daily and strengthen sensitive mucous membranes.
Can I use Vulva Balm daily?
Absolutely! The Vulva Balm has been specially formulated for the vulva, and its very gentle formula based on coconut and calendula is perfectly suited for daily use. Finally, its formula is gynecologically tested for worry-free use.
Can I use it as a lubricant?
The Balm applies for external use only. In addition, like any product based on vegetable oils, Le Baume is not compatible with latex.
Can I use Vulva Balm on the anus?
The Vulva Balm, natural and certified organic, is safe for other parts of the body.
Nevertheless, Baume Q has a formula whose effectiveness on anal mucous membranes is proven . Its witch hazel macerate and castor oil are specially adapted to the anal area to protect against discomfort.
What should I do if I feel a burn?
It is not normal to experience burning when applying Vulva Balm.
A burning sensation when using Vulva Balm may reveal an untreated pathology , such as a fungal infection, for example.
An independent laboratory conducted a clinical and gynecological safety evaluation of the Vulva Balm on female volunteers, 50% of whom had dry and sensitive external genital mucosa. The results confirm the excellent gynecological safety of the Vulva Balm on the vulva – including dry and sensitive vulvas.
We also conducted a skin compatibility assessment after a single application under an occlusive dressing for 48 hours and the result confirms that the Vulva Balm is non-irritating after 48 consecutive hours of application.
Furthermore, the 100% natural and 100% organic Vulva Balm contains no irritants ( 100/100 rating on Yuka ). In addition, the oils used are virgin, unrefined oils, thus guaranteed free of chemicals.
To determine if you are allergic to any of the natural ingredients in Vulva Balm, you can put a little in the crook of your elbow and see if irritation occurs.
How long does a jar of my Vulva Balm last?
It all depends on the frequency of use, but a 50ml balm generally lasts between 3 and 6 months.
Is Vulva Balm vegan?
The Vulva Balm contains unpurified beeswax (cera alba), which we value for its vitamin A content and its moisturizing and protective properties , which protect without clogging the pores of the skin.
Our products, in accordance with European legislation, are not tested on animals.
Q BALM
How to use Q Balm?
Baume Q is applied locally to the anus at the slightest discomfort, due to sexual activity, sport, hormonal change or other!
Can I use Baume Q on my private parts?
Sure ! Baume Q has been specially formulated for the anus and its very gentle formula based on coconut and castor oil is perfectly suited to daily use. Finally, its formula is tested on the anal mucosa for use without fear.
Baume Q is not a medicine. In case of pathology, it is recommended to seek the advice of a health professional.
How long does the jar of my Baume Q last?
It all depends on the frequency of use, but a 50ml Q Balm generally lasts between 3 and 6 months.
Can I use it as a lubricant?
Baume Q is applied externally only. In addition, like any product based on vegetable oils, Le Baume Q is not compatible with latex.
Can Baume Q be applied instead of Baume Vulva?
The Vulva Balm is specifically designed for the mucous membranes of the vulva (tested under gynecological supervision), while the Q Balm has only been tested on anal mucous membranes. Despite its gentle and soothing formula, we cannot guarantee the same gentleness and effectiveness of the Q Balm on the vulva.
The Q Balm formula nourishes, hydrates, and repairs your anus after sex or in cases of constipation, etc. Meanwhile, the Vulva Balm formula nourishes, softens, and soothes the vulva after sex, during hormonal changes, etc. Two balms for two different needs.
CANON BALM
How is it different from other toning treatments?
The Canon Balm plumps and hydrates the figure, restoring tone and vitality using the natural benefits of plants – without synthetic preservatives or alcohol. It is 100% natural and 75% certified organic.
Can I use the Canon Balm when pregnant or breastfeeding?
Canon Balm contains – in very small quantities – essential oils of Sweet Orange, Amyris and Copaiba. These are not recommended for pregnant and/or breastfeeding women.
How do I properly apply Canon Balm to my skin?
Ideally applied to clean, dry skin, massage the Canon Balm into the chest, stomach (we recommend using a clockwise direction), and buttocks until fully absorbed. Enjoy the satin finish it leaves on even the most delicate skin!
INFINITE BALM
Can I apply Baume Infini to my baby?
Yes, no problem. This treatment is 100% natural and 98.5% organic, and we have good feedback on the application of the Infinite Balm on redness (runny nose, cheeks, chapped lips, etc.).
Is the Infinite Balm suitable for atopic-prone skin?
The Infinite Balm is suitable for all skin types, even the most fragile: newborn, baby, wrinkles, atopic-prone skin… It gently soothes and moisturizes everyone!
Is the Infinite Balm suitable for intimate mucous membranes?
The Infinite Balm can be applied to the face, body, and hair, but it is not suitable for intimate use. Baûbo's Vulva Balm and Q Balm are intended for use on intimate mucous membranes.
What are the possible uses of the Infinite Balm?
As its name suggests, it has a multitude of uses: lip balm, chapped skin, rough hands and feet, mask for mature skin, dry ends treatment, universal balm for babies, for beards… the Infinite Balm is the bathroom ally, to be applied without moderation!
INTIMATE BREAD
Is Intimate Pain suitable for sensitive skin?
With its ultra-gentle, soap-free formula, Le Pain Intime can be used as a daily cleansing treatment for all skin types, even the most sensitive . It is also suitable for toddlers, as well as pregnant or breastfeeding women.
THE BAÛBO RANGE
Are Baûbo products suitable for pregnant or breastfeeding women?
Our range is perfectly suited for use during pregnancy or breastfeeding.
Only the Canon Balm has a very low percentage of essential oils in its formula (less than 2%), so it is not recommended for pregnant or breastfeeding women.
What do the balms smell like?
Baûbo products are fragrance-free and we deliberately wanted to avoid products with overly strong, overly sweet scents.
The balms are organic, with natural, pure & unrefined oils and their natural odor dissipates quickly after application.
The Canon Balm emulsion has a light scent of plants and citrus fruits, which varies depending on the skin type upon application!
Do the formulas contain harmful substances?
Our products are 100% natural and organic, certified COSMOS ORGANIC by ECOCERT Greenlife.
They are all rated "Excellent" on the Yuka app, which is particularly vigilant about the quality of cosmetics.
Our products are formulated without alcohol, parabens, or petrochemicals.
Are Baûbo products tested on animals?
The Baûbo skincare range is not tested on animals, in accordance with the requirements of European regulations on cosmetic products.
Since July 11, 2013, all cosmetic products on the European market, as well as the ingredients that compose them, must not be tested on animals.
Are the products vegan?
The Vulva Balm, the Q Balm and the Infinite Balm contain unpurified beeswax (cera alba), which we value for its vitamin A content and its moisturizing and protective properties , which protect without clogging the pores of the skin.
The Canon Balm and the Intimate Pain are vegan. They contain no animal substances. They are therefore suitable for vegans.
How can I recycle the containers and packaging from my Baûbo skincare products?
The glass of our jars and the plastic of our caps are 100% recyclable , simply throw them in the bins provided for this purpose: the glass jar in the glass sorting bin and the lid in the plastic sorting bin.
DELIVERY
When will I receive my order?
Orders placed before 12pm are shipped the same day; orders placed after 12pm are shipped the following day, Monday to Friday (excluding public holidays). Delivery time will then depend on the chosen shipping method.
⚠ All delivery times are indicative and may vary due to carriers.
⚠ MONDIAL RELAY: From October 8, 2025 , Mondial Relay parcels will only be available for 5 calendar days (including Sundays and public holidays) instead of the previous eight, at collection points and Lockers. After this period, the parcel will be returned to the sender.
Metropolitan France and Corsica
- COLISSIMO: 2 business days after dispatch - €6.90 / FREE for orders over €80
- MONDIAL RELAY: between 2 and 5 business days after dispatch - €4.90 / FREE for orders over €80
- TNT Express: 24 hours after dispatch (business day) - €10.90
- BIKE COURIER: only for Paris (75). Orders placed before 12 pm will be delivered between 4 pm and 6 pm or 6 pm and 9 pm on the same day (business day). Orders placed after 12 pm will be delivered the following day between 4 pm and 6 pm or 6 pm and 9 pm (business day) - €5.90
DOM-TOM
COLISSIMO: 2 to 5 business days after dispatch - €10.90 / FREE for orders over €120
BELGIUM, LUXEMBOURG, SPAIN AND THE NETHERLANDS
- COLISSIMO: between 2 and 4 business days after dispatch - €10.90 / FREE for orders over €120
- MONDIAL RELAY: between 3 and 6 business days after dispatch - €6.90 / FREE for orders over €120
- DHL Express: 24 hours after dispatch (business day) - €18.90
EUROPEAN UNION (EXCLUDING BELGIUM, LUXEMBOURG, SPAIN AND THE NETHERLANDS) AND SWITZERLAND
Colissimo or other carrier: 2 to 5 business days after dispatch - €10.90 / FREE for orders over €120
USA and CANADA
COLISSIMO: 5 to 10 business days after dispatch - €20.90 / FREE for orders over €120
OTHER COUNTRIES
COLISSIMO: 5 to 10 business days after dispatch - €3.00 / FREE for orders over €120
For all delivery methods, an email will be sent to you so that you can track the shipment of your package.
In which countries can I have my order delivered?
We deliver worldwide!
I'm having a problem tracking my order.
Feel free to contact us here.
We will do everything we can to resolve your problem as quickly as possible.
Can I change my delivery address once the order is confirmed?
Unfortunately, no.
Returns, exchanges and refunds policy
EXCHANGES AND REFUNDS:
You have 14 days from the date of purchase to return your item. After this period, we unfortunately cannot offer a refund or exchange.
For hygiene reasons, to be eligible for a return, your item must be unused, in its original packaging, unopened and in the same condition that you received it.
Unfortunately, sale items are not refundable.
Once we have received and inspected the returned item, you will receive an email confirming that we have received it.
We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved , then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
To return your product, please send it via Colissimo to:
MARGUERITE POUR BAÛBO
89 RUE D'AUBERVILLIERS
CAP 18 - PLATFORM C GATE 10
75018 Paris FRANCE
Please note that return shipping costs are your responsibility.
If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance.
We cannot guarantee receipt of the returned item.
I'VE CHANGED MY MIND, CAN I EXCHANGE MY BALM?
We only replace items if they are faulty or damaged . If you wish to exchange your item, please send us a message here and send it to:
MARGUERITE POUR BAÛBO
89 RUE D'AUBERVILLIERS
CAP 18 - PLATFORM C GATE 10
75018 Paris FRANCE
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Please note that return shipping costs are your responsibility. If you are shipping an item worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of the returned item.
I have a problem with my package
What should I do if I receive a defective product?
We are sorry! Please write to us here , we will tell you what to do next.
What should I do if I don't receive my package?
Please write to us here , providing your order number which is included in your confirmation email. We will do our best to resolve your issue as quickly as possible.
Where can I buy a balm in a store?
Visit our " Points of Sale " page to find our points of sale in France and abroad. Happy shopping! :)
PAYMENT
What form of payment do you accept?
Online payment is made by credit card (Carte Bleue, Visa, MasterCard, Apple Pay, Shop Pay) via the secure payment system Shopify Payments, JUST or Paypal.
How can I access my bill?
Your receipt will be emailed to you upon ordering. An invoice will be provided upon your first request submitted here.