Frequently Asked Questions
The Balm of Baûbo, the Q Balm Anal Care and the Infinite Balm Universal Care are oily balms that contain unpurified beeswax (cera alba), which we believe is valuable for its vitamin A content and its moisturizing and protective properties , which provide long-lasting protection to the skin without clogging pores. Beeswax also cares for the epidermis and protects it. The Toning Balm, different in its formulation, is a 100% natural emulsion and does not contain beeswax or any animal substance. It is perfect for vegans.
Our balms are 100% natural, organic, labeled COSMOS ORGANIC certified by ECOCERT Greenlife, and contain no petro-chemical agents. Moreover, we are proud to have 100/100 on the Yuka application, which pays particular attention to product quality. The materials of our balms, extracted from plants, are noble and our formulas are read in complete transparency. Our treatments are formulated without paraben, without alcohol, without perfume, without aluminum, without synthetic preservatives, without silicone, without sulphate and without GMOs!
Our balms are organic and greatly exceed the minimum levels (20%) to receive this designation in cosmetics: 100% organic for The Balm of Baûbo and the Q Balm Anal Care, 98.5% organic for the Infinite Balm Universal Care and 75% for the Gorgeous Balm Toning Care.
Our formulas are ideal for breastfeeding or pregnancy. Only the Gorgeous Balm Toning Care has a very low rate of essential oils in its formula (less than 2%), generally not recommended for pregnant or breastfeeding women.
The glass of our jars and the plastic of our caps are 100% recyclable, just throw them in the bins provided for this purpose.
No, our balms are not tested on animals in accordance with the requirements of the European regulations on cosmetic products. Since July 11, 2013, all cosmetic products on the European market, as well as the ingredients that compose them, must not be tested on animals.
The Baûbo balms are fragrance-free and we deliberately wanted to avoid treatments with too strong, too sweet smells. Due to their organic formulas, with unrefined virgin natural oils, The Balm of Baûbo, the Q Balm Anal Care and the Infinite Balm Universal Care have a raw smell of plants, which passes quickly after application. The Gorgeous Balm Toning Care emulsion has a slight plant and citrus scent, which varies on application depending on the skin!
Baûbo is considered as a feminist brand because, beyond wanting equal treatment and rights between women and men, by creating balms for the vulva, we are well aware that we are tackling a taboo subject that can sometimes hinder, even disturb. However, we are 52% on this planet to have a vulva! It is high time to take care of it and cuddle it, as it deserves. Finally, we are eco-responsible because our entire production chain has been designed accordingly: we use the first 100% recycled and recyclable cosmetic jars in the world, our products are made in France and we are committed to quality and reduction in maximum carbon footprint of our products.
THE BALM OF BAÛBO
The balm is applied locally to the vulva at the slightest discomfort, due to sexual activity, sport, hormonal change or other!
From the start of our adventure, we conducted a survey indicating that 95% of the women questioned had already felt discomfort after lovemaking. If the vagina self-regulates and cleans itself, many factors can alter our private parts. Stress, dyes in underwear, sanitary protection, abrasive soaps, friction, illnesses... The idea is not to denounce, but to relieve vulvas in need of softness! We therefore have very good feedback from our users.
As the balm is specially formulated for the intimate mucous membranes, it can be used as a lubricant. However, like any product based on vegetable oils, Le Baume is not compatible with latex.
The use of the balm on other parts of the body does not cause complications! Nevertheless, specially formulated for the mucous membranes, it is better to use the Baume Infini on the rest of the body.
Q ANAL CARE BALM
Baume Q is applied locally to the anus at the slightest discomfort, due to sexual activity, sport, hormonal change or other!
Sure ! Baume Q has been specially formulated for the anus and its very gentle formula based on coconut and castor oil is perfectly suited to daily use. Finally, its formula is tested on the anal mucosa for use without fear.
Baume Q is not a medicine. In case of pathology, it is recommended to seek the advice of a health professional.
It all depends on the frequency of use, but a 50ml Q Balm generally lasts between 3 and 6 months.
Baume Q is applied externally only. In addition, like any product based on vegetable oils, Le Baume Q is not compatible with latex.
GORGEOUS BALM TONING CARE
The Gorgeous Balm Toning Care contains – in very small quantities – essential oils of Sweet Orange, Amyris and Copaiba. They are not recommended for pregnant and/or breastfeeding women.
Ideally on clean, dry skin, massage until complete absorption of the Gorgeous Balm Toning Care on the chest, stomach (we recommend going clockwise) and buttocks. Savor the satin finish it leaves on the finest skin!
THE INFINITE BALM UNIVERSAL CARE
Yes, no problem. Its formula is natural, organic, and we have had good feedback on the application of the Infinite Balm on mild diaper rashes and other redness (cold nose, cheeks, etc.).
The Infinite Balm is suitable for all skin types, even the most fragile: newborns, babies, wrinkles, eczema, psoriasis... It gently relieves and moisturizes everyone!
The Infinite Balm can be applied to the face, body and hair, but it is not suitable for intimate use. Baûbo Balm is the alternative for use on mucous membranes.
As its name suggests, there are a multitude of uses: lip balm, chapped skin, rough hands and feet, mask for mature skin, dry point care, universal balm for babies, for beards... the Infinite Balm is the ally of the bathroom, to be applied without moderation!
Orders placed before 12 noon are dispatched the same day, after 12 noon the next day, Monday to Friday (excluding bank holidays). The delivery time will then depend on the method chosen.
METROPOLITAN FRANCE and CORSICA
- COLISSIMO: 2 working days after dispatch - €6 / FREE from €80
- MONDIAL RELAY: between 2 and 5 working days after dispatch - €4 / FREE from €80
- DHL Express: 24 hours after dispatch (working day) -€10
- BIKE COURIER: only for Paris (75). An order placed before 12 p.m. is delivered between 2 p.m. and 6 p.m. the same day (working day). After 12 p.m., it will be delivered the next day between 2 p.m. and 6 p.m. (working day) - €5
COLISSIMO: 2 to 5 working days after dispatch - €10 / FREE from €120
BELGIUM, LUXEMBOURG, SPAIN AND THE NETHERLANDS
- COLISSIMO: between 2 and 4 working days after dispatch - €10 / FREE from €120
- MONDIAL RELAY: between 3 and 6 working days after dispatch - €6 / FREE from €120
- DHL Express: 24 hours after dispatch (working day) - €18
EUROPEAN UNION (EXCLUDING BELGIUM, LUXEMBOURG, SPAIN AND THE NETHERLANDS) AND SWITZERLAND
COLISSIMO or other carrier: 2 to 5 working days after dispatch - €10 / FREE from €120
USA and CANADA
COLISSIMO: 5 to 10 working days after dispatch - €20 / FREE from €120 €
COLISSIMO: 5 to 10 working days after dispatch - €30 / FREE from €120
For any mode of delivery, an email will be sent to you so that you can track the shipment of your package!
We ship worldwide!
Do not hesitate to contact us over here.
We will do our best to solve your problem as soon as possible.
Unfortunately, you can't.
You have 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. For hygienic reasons, to be eligible for a return, your item must be unused, unopened and in the same condition you received it, in the original packaging. Unfortunately, sale items are non-refundable.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. To return your product, please send it by post to: BAÛBO 13, rue de Clignancourt, 75018, Paris, France. Note that the return costs are your responsibility. If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We cannot guarantee receipt of the returned item.
We only replace an item if it is defective or damaged. If in this case you wish to exchange it, send us a message this way and send us your article to: BAÛBO 13, rue de Clignancourt, 75018, Paris, France. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. To return your product, please send it by post to: BAÛBO 13, rue de Clignancourt, 75018, Paris, France. Note that the return costs are your responsibility. If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We cannot guarantee receipt of the returned item.
We're sorry! Please write to us over here, and we will tell you how to proceed.
Please write to us over here by giving us your order number indicated in the confirmation email . We will do our best to resolve your problem as soon as possible.
Go to our “Points of sale” page to find out about our points of sale in France and abroad. Good shopping ! :)
Your receipt will be emailed to you at the time of ordering. An invoice will be given to you on first request addressed here.
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